General Conditions

Terms and conditions of use

These Terms and Conditions regulate the use of the website owned by El Ciruelo S.L., organization whose registered address is: Crta. Alhama – Cartagena, Km 2,5 – 30840 Alhama de Murcia, MURCIA and VAT number is B30212690. Telephone number is (34) 986-87-10-99. Electronic mail address is: [email protected]

This organization is recorded in the Mercantile Registry of MURCIA, LIBRO 155, SECCION 2ª, FOLIO 143, HOJA 6106, INSCRIPCION 1

The use of the website attributes the condition of website’user (hereinafter referred to as “User”) and expresses the full conformity and without reservations, of the User, to each and everyone of the Terms and conditions, with regard to the version published by company at the moment of the access of the User to the web site fruitexpress.elciruelo.comsince they can be subject to change. For this reason, the user must carefully read the contents of the present Terms and Conditions, in each of the occasions in which it intends to use the web site fruitexpress.elciruelo.comIn any case, shall be considered as valid and applicable terms and conditions that were exposed in the web site fruitexpress.elciruelo.comat the time that the user make use of the services via the web site

Access to and/or the use of such services and content expresses the full and unconditional acceptance of the Terms and Conditions in the version published by El Ciruelo, S.L. in the web site fruitexpress.elciruelo.comat the time of such access and/or use.
The user declares to be of legal age and have the legal capacity sufficient to be bound by these Terms and Conditions as well as having read and understood the contents of the same. Similarly, expressly agree and without exceptions to the access and the use of this web site and its contents takes place under his/her sole and exclusive responsibility.

Conditions of access and use of the website

The user must register as such, by filling out the form to the effect, receiving a user name login and a password, which are personal and non-transferable, and that will allow the user to formalize with El Ciruelo, S.L. the buy of those products in which it is interested.
Customer registration is free.

The registered user agrees to make appropriate use and to keep secret the password and user name to be assigned to access the services. The User shall be liable for costs and damages caused by the use of the services by any third party to use your password and user name on the occasion of a use not diligent or the loss of the same by the user. To prevent this situation, in the course of loss of your password and user name, please immediately contact us.

In the same way would be considered a fraudulent the use of different email accounts for the use of the same coupon or discount voucher created and publicized as a voucher valid for a first purchase, and whose purchase addressed to the same user and/or postal address for delivery.

The User undertakes to use the web site fruitexpress.elciruelo.comin a manner consistent with the law, with the provisions of these Terms and Conditions, the morals, customs, public order, and the generally accepted uses, and undertakes to refrain from using the web sitefruitexpress.elciruelo.comwith illicit purpose or effect.

The User shall be liable for damages of any nature that El Ciruelo, S.L. can suffer as a result of failure to comply with any of the obligations to which it is subjected to the present Terms and Conditions.

How to order, price and shipping costs

Users have the ability to perform all their orders from the website: fruitexpress.elciruelo.comEach user is declared with full ability to use credit cards and Paypal accounts, and said that they have sufficient funds to cover all the costs that result from the purchase of products through company

When you press the button 'pay' during the purchase process, the user declares accept fully and without reservation all of these Terms and Conditions.

The data recorded by fruitexpress.elciruelo.comare proof of the transactions made between El Ciruelo, S.L. and users. fruitexpress.elciruelo.comwill confirm your order by sending a confirmation email. Contractual information is presented in spanish language.

Shipping costs are calculated according to the features of the products of each order. The rates applicable to each order are reflected in the web page in the section shipping costs.

El Ciruelo, S.L. reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the rates in effect at the time of registration of the orders (subject to the availability of the product), except for obvious typographical errors.

The images that accompany the products offered are illustrative and may not match the product offered as they renew continuously. Even so, in El Ciruelo, S.L. we will strive always to make the title and description match the picture of the product that you are going to receive.

El Ciruelo, S.L. reserves the right to cancel an order unilaterally if it considers that appropriate conditions are not given to carry out transportation with minimum conditions of feasibility. .
fruitexpress.elciruelo.comreserves the right to refuse an order from any user with which it has litigation


fruitexpress.elciruelo.comwill do everything possible to please all its users in the demand for the products. In case of not having the product after your order has been placed the user will be informed either by email or by phone - to the telephone that the user has registered - the fact, and you will be given to choose between either cancel the entire order, or modify it including its corresponding economic amount.

In that case, the speed of the return on the client's bank account will depend on the type of card used in the purchase and the conditions of each bank.

Payment safety

Payment for purchases is made by credit or debit card, or by PayPal. Bank cards are accepted: Visa and MasterCard.

In the event that the POS (point-of-sale terminal) will inform you of the denial of the card, the order will be automatically cancelled.

For your safety, El Ciruelo has relied on the system of payment by credit card to a payment gateway. The bank details entered are encrypted and transmitted securely to the servers of the bank and, subsequently, are verified with the issuing bank to prevent fraud and abuse.

This procedure for the introduction of data is guaranteed by the technology of SSL encryption (Secure Socket Layer) -128 bit, one of the protection systems more advanced and effective currently available, thanks to which, no third party will have Internet access to this information concerning the banking data entered by the customer.

Only the bank and PayPal have access to the banking data linked to these means of payment, so that El Ciruelo, S.L. does not know and records these data neither during the payment operation nor at any other time.


El Ciruelo, S.L. will make every effort to deliver on time and in the manner specified during the purchase process. The delivery time will be determined by the user according to the zones established by the transportation company.

Each time an order is delivered, the buyer will receive an email after the corresponding payment.
The purchase order will be available in fruitexpress.elciruelo.comonce payment has been done and the confirmatory email has been sent.

Each delivery shall be considered made on the basis of the provision of the product by the carrier and the customer in the place indicated by the customer for the delivery of the order at the time of his recruitment, materialized by the control system used by the carrier.

Reservations and claims should be addressed to El Ciruelo, S.L. by e-mail to [email protected] In the event that your package arrives damaged, wet, re-sealed with a seal without the logo El Ciruelo, S.L. or think that its content can be damaged, it is important that you mention the incidence on the delivery note at the time of delivery, and write to the email address [email protected]indicating the incidence or by calling to the phone number (34) 968 63 06 45 within a maximum of 24 hours of receipt of the goods.

The delivery area covered by El Ciruelo, S.L, is the whole Spain with the exception of the Ceuta and Melilla. Still, and to facilitate the communication with our peninsular users and of the Balearic & Canary Islands, El Ciruelo, S.L. will use expressions such as 'throughout Spain' when referring to the delivery areas before detailed.


If you encounter a problem with the reception of the goods, please contact us through the e-mail address [email protected]or by calling to the phone number (34) 968 63 06 45


Warranties and after-sales services will be ruled by the legislative Royal Decree 1/2007 of 16 November which approved the text of the General Law for the defense of consumers and users. In accordance with this standard, the seller is obliged to deliver to the consumer / user products that are in conformity with the contract, responding to any lack of conformity

Applicable law and jurisdiction

These terms and conditions are ruled by Spanish law and shall apply in all not regulated therein.

In case of dispute, the user shall contact first with El Ciruelo, S.L. to get a friendly solution.
These general conditions of sale will be interpreted in Spanish and will be carried out in accordance with Spanish law. Any disagreement that might be arise at the time of its validity, its interpretation or its execution will be submitted to the courts of the customer’s address, which is expressly made exclusive attribution of competence.
The parties submit, at its option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts corresponding to the seller address

These terms and conditions shall be interpreted in Spanish

Modification of the general conditions of sale

El Ciruelo, S.L. reserves the right to modify the Terms and Conditions without prior notice, may change, delete or add both the content and the services that are provided through the same as the manner in which they are displayed or located on their servers. These changes must be accepted by the user each time you make a purchase through the page.Users of fruitexpress.elciruelo.comthat do not agree with the changes in the Terms and Conditions should notify it and, from the date on which the new version will enter into force, shall cease to use the services of

If any term contained in these Terms and Conditions should be declared, total or partially, void or inefficient, this will affect to such provision or part thereof that is void or ineffective, subsisting conditions in everything else, having such a provision, or the part of it that would be affected, not implemented.

Refusal and withdrawal of access to the website and/or services

El Ciruelo, S.L. reserves the right to refuse or withdraw access to the web site or its services, at any time and without prior notice, by his own initiative or at the request of a third party to those users that do not comply with these Terms and Conditions or applicable regulations.